Terry Lee-Smith
SVP, Operations
LBB Specialties
Terry Lee-Smith, SVP, Operations, journey into the chemical industry is a testament to the power of curiosity and resilience. Armed with a degree in communications and business, she embarked on her career in the supply chain sector immediately after school. Starting in a small team focused on consumer goods with a chemical edge, Terry quickly learned the foundations of business and the importance of navigating diverse personalities and cultures. Her flexibility and respect for colleagues' time have been key to her success.
Early Career and Industry Insights: In her early roles, Terry gained hands-on experience with a variety of chemical products, including fatty alcohols, amines, and surfactants. Working in a group of just ten people, she was part of a dynamic team that generated significant business. This experience laid the groundwork for her understanding of business operations and customer relations. Terry’s inquisitiveness and commitment to continuous learning have kept her focused and challenged in an industry that is ever-evolving.
Impact of Upbringing on Career Path: Growing up in an entrepreneurial family, Terry was exposed to the intricacies of business from an early age. Her parents, who owned various businesses, instilled in her a strong business acumen. This foundation and her extensive industry experience have been crucial in her professional development. Terry’s career, largely shaped by practical experience rather than formal education, highlights the importance of real-world learning.
Leadership Development: After spending a significant part of her career at Brenntag, Terry continued to refine her skills in supply chain and chemical distribution. Despite opportunities in sales, she found her true calling in supply chain, appreciating its transactional nature and the clear indicators of progress it offers. Her roles have always allowed for personal growth and comfort, reinforcing her preference for this sector.
Adapting to Industry Changes and Challenges: The pandemic brought unprecedented challenges to the supply chain industry, shifting from an abundance of supplies to severe shortages. Terry’s resilience and ability to pivot creatively have been crucial in navigating these changes. Her approach to embracing change and staying adaptable has been a key factor in her ongoing success.
Role and Responsibilities as SVP of Operations: Now serving as the SVP of Operations, Terry manages a substantial team covering customer service, logistics, and planning. Her focus on supporting her team, suggesting training during high turnover, and maintaining a dynamic work environment has been instrumental. Terry enjoys the fast pace of her role and the constant learning it entails.
Nurturing Relationships and Work-Life Balance: Terry attributes much of her success to the mentors, managers, and coaches who have guided her at crucial times. As a young mother, she navigated work-life balance challenges with the support of empathetic managers. She encourages others to seek a supportive system and advocate for balance, particularly during demanding phases of life.
Terry’s Advice: She advises the Women in Chemicals community to give oneself grace amidst the complexities of work and parenthood. Striving for excellence in all areas is important, but finding a support team and maintaining balance is key. Her journey is a powerful reminder that continuous learning, resilience, and a supportive network are vital for long-term success.
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